1. DEFINITIONS
“Client” refers to any individual or business purchasing products or services from Armor Industries.
“Order” means any request for products or services placed via email, signed quote, or official purchase order (PO).
“COD” means cash on delivery, which in our case is payment in full prior to order processing.
2. ORDER PLACEMENT & APPROVAL
Orders are placed via email with a signed quote or official PO (for account clients) or proof of full payment (for COD clients).
Payment confirms acceptance of quoted prices, product specifications, and these Terms & Conditions.
Orders will only be processed once payment is cleared.
3. DELIVERY
Lead times range from 3 to 21 working days, depending on product availability.
Delivery instructions must be included in writing.
Delivery times may be affected by supplier stock levels and shipping delays.
4. PAYMENTS
Only EFT payments are accepted. No cash transactions are permitted.
COD orders are processed only after full payment reflects in our account.
5. RETURNS, REFUNDS & EXCHANGES
a) Eligibility
All return or exchange requests must be made within 5 working days from delivery.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Custom-made, special-order, clearance, or branded items are non-returnable.
b) Handling Fee
A 15% handling fee applies to all approved returns and exchanges, except in the case of incorrect or defective items supplied by Armor Industries.
c) Refunds
Approved refunds are processed via EFT within 7–10 working days of return approval.
Refunds exclude delivery fees, handling fees, and non-refundable deposits.
d) Exchanges
Exchanges depend on stock availability.
If stock is unavailable, a refund or store credit may be offered.
e) Defective or Incorrect Products
Defects or incorrect items must be reported within 24 hours of delivery.
We may request photos or inspection before approving a return.
6. WARRANTY CLAIMS
Warranty claims require the original warranty documentation.
Claims will be processed according to the manufacturer’s warranty terms.
7. LIABILITY
Armor Industries is not liable for damages, injuries, or losses caused by misuse of products.
Clients are responsible for ensuring products are suitable and legally compliant for their intended use.
8. CONFIDENTIALITY & PRIVACY
All documents, communications, and personal information are confidential and will not be shared without written consent, except where required by law.
9. CANCELLATIONS
Orders must be cancelled within 48 hours of placement to avoid a 15% cancellation fee.
Certain special orders may not be cancellable once processing has begun.
10. FORCE MAJEURE
We are not liable for delays or failures caused by events beyond our reasonable control, including strikes, supplier issues, transport delays, or natural disasters.
11. INDEMNITY
Clients indemnify Armor Industries from any claims resulting from misuse, negligence, or breach of these Terms & Conditions.
12. DISPUTE RESOLUTION
Disputes will first be attempted to be resolved amicably.
If unresolved, disputes will be referred to arbitration in accordance with South African law.
13. GOVERNING LAW
These Terms & Conditions are governed by the laws of South Africa.
14. CHANGES TO TERMS
Armor Industries reserves the right to amend these Terms & Conditions without prior notice. Updates will be posted on our website.